Answers to commonly asked questions, plus more.
Why is the Way the Sales Consultant Gets Paid Important?
The way any employee performs is directly related to the way he or she receives compensation for their service. This is true for janitors, CEOs, and even our valued sales staff at our dealership. We feel that the way our sales staff is paid directly affects their attitude and desire to take care of our customers.
One of the biggest problems with the automotive industry is the traditional way in which sales consultants are paid. A typical pay plan for a dealership, rewards sales consultants for high volume and high margin. It is little wonder, then, that sales consultants have been stereotyped as being aggressive and pushy. Fortunately, we don’t like feeling cheated and exploited any more than you do, so several years ago we tackled this problem.
At our dealership, we reward sales consultants on their ability to assist and satisfy our customers. We found when rewarding our staff for gross profit, we encouraged them to overwhelm customers. That is why we chose to pay our sales staff according to the individual’s ability to truly consult and assist consumers with what they need and, in turn, produce consistently satisfying vehicle buying experiences. It is with this philosophy that we are able to enjoy our loyal customer base of thousands of satisfied vehicle owners. It is a paradigm shift in the way vehicles are bought and sold, changing the world one customer at a time.
The “Sweetness” of a Low Price
An automobile dealer’s integrity is the most important thing he or she has. Why?
Because the sweetness of a low price disappears quickly but the bitterness of a broken promise lingers for a long time.
No vehicle is created perfectly. Problems do occur with even the most expensive automobiles from the most reliable brands. What makes or breaks the sweetness of any automobile purchase is the reputation of the dealer to deal with these inevitable problems. The most important aspect of buying your new vehicle is your dealer’s sincere desire to handle every problem quickly and honestly with an eye toward maintaining your satisfaction.
Just What is a “Good Deal” Anyway?
A “Good Deal” is the Holy Grail of purchasing a new or pre-owned automobile. A perception common among many of our customers is that the “Good Deal” is elusive, requiring shrewd negotiation skills and laser-precise focus on price. Though fair and competitive pricing is obviously important to a good vehicle buying experience, our dealership has learned other important factors over the years that have satisfied thousands of valued customers.
Sales Consultant Experience:
We’ve found that sales consultants with more experience and training produce more satisfaction in the customers they serve. A wealth of product knowledge, sound intuition of your needs and, above all, a desire to keep you satisfied throughout your ownership period are all areas on which our sales staff is focused, making price negotiation a secondary concern. After all, the sweetness of a low price fades quickly, but the bitterness of broken promises lingers for a long time.
Repeatable customer satisfaction comes from the top down, which is why dealer reputation should also be considered when looking for that “Good Deal.” The most experienced sales consultant cannot compensate for a dealer that only sees dollar signs when he or she looks at his customers. Many dealers take a “short-term” approach to earning your business. However, at our dealership we never work for the bottom line, but rather, focus on the top line. It is our belief that if we sell a lot of vehicles that satisfy a lot of customers, the bottom line will take care of itself.
Settling for a car that doesn’t satisfy your needs also defeats even the best price. Our dealership thinks you shouldn’t have to compromise your original intentions in your vehicle purchase. For that reason, we maintain a wide selection of vehicles to give you the greatest amount of choice during your vehicle buying experience.
High Quality Service:
The greatest measure of any dealership is how they handle their customers when something goes wrong. A favorable price can be offset in the space of only a few unforeseen repairs. Good, reputable service during your ownership cycle is the highest consideration of every knowledgeable vehicle buyer. That’s why the technicians in our service department are kept on the cutting edge of technology through various certified training programs with salary and bonus incentives directly related to the number of customers they satisfy. At our dealership, our profit is providing you the best possible service.
As you can see, a truly good deal is found in getting the right information from the right consultant at the right dealership so you can confidently make the right overall vehicle choice. It is true that we offer competitive prices, but we feel the best deal is the one that makes the value of a competitive price last for as long as you own or lease your vehicle.
Getting your trade-in appraised.
Getting an objective appraisal ensures you get the greatest dollar amount for your trade-in. That’s why our dealership has a professional trade-in appraisal process on site to save you the time and money of finding an appraisal service. You can have your trade-in appraised as soon as it arrives at the dealership. Additionally, you can use this time to speak with your sales consultant about what you do and do not like about your present vehicle, so he or she can help you find the new vehicle that is right for you. With this information in hand, your sales consultant can avoid looking at vehicles that do not fit your needs and make maximum use of your precious time with us.
We are required by the manufacturer to maintain Factory-Trained Technicians who know the product better than any third party quick-service operation. They will issue bulletins to dealers concerning product updates and/or modifications that can benefit you. The dealer’s staff of commercial service advisers access the manufacturer’s database every time you come in for service to assure that all the latest modifications and engineering changes are available to you at no charge. Today’s vehicles are expensive and technically very sophisticated. We feel our staff is your best choice to maintain your vehicle.
Your new vehicle is protected by a factory warranty. However, the manufacturer does have the right to deny warranty coverage if you fail to service your vehicle at the factory-recommended mileage intervals. We will maintain your vehicle and keep copies of service records, adhering to the factory-recommended service guidelines. Additional service to your vehicle may be recommended by our commercial service advisers.