Important Questions to Ask When Buying an Automobile:
Before making a decision, always ask:
Why is the Way the Sales Consultant Gets Paid Important?
The way any employee performs is directly related to the way he or she receives compensation for their service. This is true for janitors, CEOs, and even our valued sales staff at our dealership. We feel that the way our sales staff is paid directly affects his or her attitude and desire to take care of our customers.
One of the biggest problems with the automotive industry is the traditional way in which sales consultants are paid. A typical pay plan for a dealership rewards sales consultants for high volume and high margin. It is little wonder, then, that sales consultants have been stereotyped as being aggressive and pushy. Fortunately, we don’t like feeling cheated and exploited any more than you do, so several years ago we tackled this problem.
At our dealership, we reward sales consultants on their ability to assist and satisfy our customers. We found when rewarding our staff for gross profit, we encouraged them to overwhelm customers. That is why we chose to pay our sales staff according to the individual’s ability to truly consult and assist consumers with what they need and, in turn, produce consistently satisfying vehicle buying experiences. It is with this philosophy that we are able to enjoy our loyal customer base of thousands of satisfied vehicle owners. It is a paradigm shift in the way vehicles are bought and sold, changing the world one customer at a time.
The “Sweetness” of a Low Price
An automobile dealer’s integrity is the most important thing he or she has. Why?
Because the sweetness of a low price disappears quickly but the bitterness of a broken promise lingers for a long time.
No vehicle is created perfectly. Problems do occur with even the most expensive automobiles from the most reliable brands. What makes or breaks the sweetness of any automobile purchase is the reputation of the dealer to deal with these inevitable problems. The most important aspect of buying your new vehicle is your dealer’s sincere desire to handle every problem quickly and honestly with an eye toward maintaining your satisfaction.
Just What is a “Good Deal” Anyway?
A “Good Deal” is the Holy Grail of purchasing a new or pre-owned automobile. A perception common among many of our customers is that the “Good Deal” is elusive, requiring shrewd negotiation skills and laser-precise focus on price. Though fair and competitive pricing is obviously important to a good vehicle buying experience, our dealership has learned other important factors over the years that have satisfied thousands of valued customers.
Sales Consultant Experience:
High Quality Service:
As you can see, a truly good deal is found in getting the right information from the right consultant at the right dealership so you can confidently make the right overall vehicle choice. It is true that we offer competitive prices, but we feel the best deal is the one that makes the value of a competitive price last for as long as you own or lease your vehicle.
What are some other internet resources I can use to research my vehicle decision?
We understand the importance of getting as many perspectives as possible when making your vehicle purchase. With the Internet, you have access to a tremendous wealth of resources to gain objective information to help you make an informed vehicle buying decision. Our Links page provides tons of information to help you with this or you can also contact us.
How Do I Get My Trade-In Appraised?
Getting an objective appraisal ensures you get the greatest dollar amount for your trade-in. That’s why our dealership has a professional trade-in appraisal process on site to save you the time and money of finding an appraisal service. You can have your trade-in appraised as soon as it arrives at the dealership. Additionally, you can use this time to speak with your sales consultant about what you do and do not like about your present vehicle, so he or she can help you find the new vehicle that is right for you. With this information in hand, your sales consultant can avoid looking at vehicles that do not fit your needs and make maximum use of your precious time with us.
Why Service With Us?
We are required by the manufacture to maintain Factory-Trained Technicians who know the product better than any quick-service operation. We will issue bulletins to dealers concerning product updates and/or modifications that can benefit you. Our staff of service advisors access our computer every time you come in for service to assure that all the latest modifications and engineering changes are available to you at no charge. Today vehicles are expensive and technically very sophisticated. We feel our staff is your best choice to maintain your vehicle.
Proper and Timely Maintenance Preserves Your Warranty:
Your new vehicle is protected by a factory warranty. However, the manufacturer does have the right to deny warranty coverage if you fail to service your vehicle at the factory-recommended mileage intervals. We will maintain your vehicle and keep copies of service records, adhering to the factory-recommended service guidelines. Additional service to your vehicle may be recommended by our service advisors.